FAQ & Troubleshooting

F means the last fetch attempt for that pair failed: a network hiccup or API error, not a real ranking result. It's automatically retried the next time you fetch, at no extra cost, and is never confused with a red - (genuinely not ranked). See Reading a rank cell.

No. A fetch only checks pairs that are blank or marked F for today. If every tracked pair already has a number or a - for today, there's nothing left to check, so it finishes immediately without spending any credits. See What actually gets checked.

Only one fetch runs at a time per spreadsheet, whether it was started manually, by the schedule, or by an automatic continuation. Open Fetch rankings now to check its progress, use Stop if it looks stuck, then try again once it's finished.

Run hour fires in your spreadsheet's own time zone, set under File → Settings in Sheets, not your personal computer's clock or any other time zone. Check that setting first. Changing Run hour, or simply re-saving Settings, recreates the trigger with the corrected time.

Two possible causes: an authorization error (401/403, usually a bad or expired API key), or five consecutive failures in a row for any other reason (often a temporary SERPHouse outage or an exhausted credit balance). Either way, everything already fetched in that run is kept. Fix the underlying issue, then fetch again to finish the rest. See Retries & Failures.

The text isn't an exact match for a recognized SERPHouse location. Use Add location from the menu to search and click a valid result instead of typing directly into row 5, which guarantees correct spelling and formatting. See Keywords & Locations.

Type it directly into any empty row in column A on the Dashboard. It's picked up automatically the next time you fetch, with no extra sync step required. You can also paste a whole list at once from the Setup guide's "Add keywords" box. Full walkthrough: How do I add a new keyword?

Delete its row from the Dashboard, then run Clean up removed keywords & locations from the menu. Deleting the row stops it from being fetched right away; the cleanup step removes its history from every date sheet so old data doesn't keep piling up. If you might want it back later, use the X exclusion marker instead of deleting. Full walkthrough: How do I stop tracking a keyword?

Rank Tracker matches keywords by exact text, so editing one in place is treated as removing the old keyword and adding a brand new one. The new spelling has no history yet, which is why the row looks blank, while the old spelling's data is still sitting, now orphaned, in your date sheets. Add the corrected keyword, delete the old row, and run Clean up removed keywords & locations to remove the leftover entries. Full explanation: Why editing a keyword directly can look like invalid data.

Yes. Each person's API key is stored privately to their own Google account and is never visible to anyone else who opens the sheet. Fetch runs themselves are still mutually exclusive per spreadsheet, so only one person's fetch runs at a time.

No. Any pair that already holds a number or a - for today is treated as done and skipped on every re-run. See Credits & Pricing.

No. Target domain is a single setting per spreadsheet. To track a second site, install Rank Tracker on a separate spreadsheet with its own Dashboard and Settings.

An insufficient-credits response is treated like any other failure: the affected pairs are marked F instead of the run failing immediately. The whole run only stops early after five such failures in a row. Everything already fetched is kept, so top up your credits and fetch again to pick up the rest for free.

No. Once scheduling is enabled, the trigger runs on Google's servers on its own, whether or not the spreadsheet is open anywhere.